OnGoing (Ireland) Ltd.

About Us

We are a small consultancy based in West Waterford, focused on the needs of local SMEs to meet the demands of traditional customer care while embracing the benefits of modern hybrid business culture. We harness our decades of experience in business process improvement to bring SMEs a people-centred methodology for optimising their business culture. In short, our mission is to make the most of your business.



Here at OnGoing, we have an analysis toolkit that gives us insight into any aspect holding you back from meeting your full potential. It all begins with quality dialogue. Like any successful relationship, cooperation and collaboration are invaluable, but we don’t expect you to do all the work. We know it is our responsibility to bring something new to your table, and the time spent on research and enquiry is only the beginning. We’ll bring improvements, strengthen weaknesses, and ease pinch points, but understanding your issues can only come from understanding your business.



You might already know where you’re missing a beat, or you might be completely mystified. Either way, our “3 eyes” methodology will help you work smarter and understand how to optimise your organisation. We have many strings to our bow and a network of experts in our quiver. Our Senior Analyst has over 20 years experience as a continuous improvement practitioner, and believes in “people-centred business process improvement”, which means harnessing and developing your team’s expertise and putting it to work as effectively as possible. Our approach considers all aspects of a business’ culture. As your partner we bring our experience to bear on your opportunities to improve. Together we plan and implement the right solutions for now and into the future.



After working with us you will have identified obstacles in the way of your business and have plotted a path around them. We can work with you for as long as it takes to navigate that path. You will have a better-prepared and more involved team. You will have optimised all your business processes and found the simplest, most productive way to work. You will have a well-balanced business culture and a happy working environment. You will have taken strides to make the most of your business. The first step is to call.